There was this thing on the Meteor community to put space-related names for every Meteor project. Some people ask me, “Why Rocket.Chat? What is the name Rocket.Chat?” We started to be Rocket.Chat using a framework called Meteor. We didn't have a name, and then comes the story about the naming. Can we build a Slack that allows you to communicate with your customers wherever you are? Using open-source, you can keep this database available for the organization or the company so they can do whatever they want with it. Having that data away in someone's cloud that is not accessible for you to be querying and running anything that would give you the right insights was not ideal.

All this data that the company is creating, all those conversations, there are some insights and value in that conversation. We were like, “Why do you need two tools to talk to?” At the end of the day, just talking or chatting but you have to jump into different tools depending on who you are chatting to. We thought it was important because when you have a big team, you need to be talking to your customer as easily as talking to your colleague, manager or team. The experience for the agents wasn't something pleasant. There were some open-source projects for that but none of them had a backend that looked like Slack. He was always asking, “I need my agents to talk to the people visiting my website.” My brother had a real estate agency there in Brazil. Our initial customers keep asking for a way to talk to their customers on their website. We wanted something more modern using Node.js and MobiDB, anything like a new web stack. We were building a CRM and trying to create an open-source CRM eventually because we were not happy with SugarCRM. The whole thing we started is I had a company. It’s exciting to be here, talk to you, and tell a bit about our story.ĭo you want to talk a little bit about the very first commit that got made to the projects and how it came into life? It's this mixture between Slack and maybe Zopping but chats for websites and integrating to everything else. I'm the Founder and CEO of Rocket.Chat, an open-source workplace digital collaboration and a virtual help desk for customers.

It’s a pleasure to talk about something I’m passionate about.

Do you want to introduce yourself and what you do? From a commercial open source point of view, I'm interested in getting into the weeds on that. 👉 Check out our open-source Feature Flagging system – Flagsmith on Github! I’d appreciate your feedback ❤️īen: I am legitimately super interested in talking to Gabriel Engel, who is the CEO of Rocket.Chat an interesting market.

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